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The Official Web Site of the State of South Carolina

To better respond, we are making changes to our claimant portal nightly from 11 pm – 3 am, and our system will not be available. 

COVID-19 FAQ

Unemployment insurance (UI) has intricate standards, policies and expectations that have to be met at both the state and federal level. Combine that with new federal programs in response to COVID-19 and the process can seem complex.

To help explain some of the more common UI questions and to detail the eligibility and purpose of the programs offered through the CARES Act, DEW has compiled this FAQ to help South Carolinians through the process. In addition, we have taken the UI During COIVD-19 document and broken it into sections by subject and linked those below. This will allow people with questions about a program or part of the process to more easily find that information. We will continue to update these documents as needed.

This information is also loaded into our Chatbot so you can find the answer to your question quickly and conveniently.

If you have a specific account question, please call our TelClaim number at 1-866-831-1724.

For your convenience we have broken out portions of the FAQ into helpful sections. Click the topics of interest:

UI During Covid -19 Full Document (PDF)

General Information and Eligibility (PDF)

Creating an Account and Filling out the Form (PDF)

Processing of Claims (PDF)

Weekly Certifications and Work Search Expectations (PDF)

Pandemic Unemployment Assistance (PUA) (PDF)

Pandemic Emergency Unemployment Compensation (PEUC) (PDF)

Employer Filed Claims (PDF)

Overpayments (PDF)

Extended Benefits (PDF)