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The Official Web Site of the State of South Carolina

To better respond, we are making changes to our claimant portal nightly from 11 pm – 3 am, and our system will not be available. 

New Benefit Year: Why Am I Being Asked To File A New Claim?

Throughout April 2021, some claimants may reach the end of their benefit year. A benefit year is the 12 months from the time a person first establishes or files their initial claim.

If this happens to you, you will need to do a couple of things in the MyBenefits portal.


Nuevo año de beneficios: ¿Se le pidió presentar un nuevo reclamo? (PDF)

STEP 1 – File an Initial Claim

As individuals reach the year anniversary of filing a claim, they are prompted with a link in the portal to File an Initial Claim. You must click the link and file the initial claim.

  • We are aware that you did this process last year, and that most or all of the information will be the same.
  • However, because you have received UI benefits for 52 weeks, our agency is required by the US Department of Labor to get a new initial claim application.
  • This is true of every state. Claimants nationwide are reaching the end of their benefit year and going through this process with you.

STEP 2 – Certify Your Week

Once you complete the application, you will receive another link to certify your week, just like you have been doing for 52 weeks. Complete this step as well – certify your week.

STEP 3 – Double Dipping Message

You will receive a message warning you about Double Dipping. That is good. It means you are moving through the process to reestablish eligibility to continue receiving benefits in the new benefit year.

  • Under a regular UI claim, if you collect all the benefits you were eligible to receive, you cannot apply for a new year until your current benefit year ends. If you tried to file a new claim without going back to work this would be called “Double Dipping.”
  • But this is a pandemic, and our agency has federal funds.
  • The Double Dipping message is built into the system, but due to the expansion of the federal programs, most claimants will either continue receiving benefits through the program they have been on or a person might move to another federal program to maintain eligibility for benefits. (See the examples below.*)

STEP 4 – Eligibility is Reviewed for New Benefit Year

Claimants are being moved to the federal program in the new benefit year and payments are continuing.

  • You do not need to do anything about the Double Dipping message. If you see that in your portal, it is good because it confirms that you have successfully completed the initial claim for the new benefit year.
  • Most claimants will move quickly through this process and experience no delay of payment.
  • Some claimants may experience a delay so it is very important that they continue certifying each week so that when their eligibility is reestablished for the new claim year they will receive benefits for all weeks to date.
  • All claimants who remain eligible for state or federal UI benefits will continue to receive the additional $300 weekly Federal Pandemic Unemployment Compensation (FPUC) payment, as part of the American Rescue Plan through claim week ending September 4, 2021.

STEP 5 – Payments May Stop If...

There may be some people who stop receiving benefits. Here are some reasons:

  • An employer reports earning to DEW from 2020 that you did not report to the agency when you earned them.
  • You do not complete the initial claims process. If you start the application and click back out and only certify the week, your benefits will stop.
  • You complete the initial claims process, but do not go back and certify your week.

Please note that is a process that is required by the Department of Labor that all claimants in every state are currently experiencing. All of this information can also be found on our website and on our social media platforms.

If you have questions or need assistance, please call our contact center at 1-866-831-1724.


*Examples of movement from one federal program to another:

If your weekly benefit amount on the new initial unemployment claim is at least $25 less than the weekly benefit amount of your PEUC claim, then you will be allowed to remain on your PEUC claim. In other words:

  • If the calculation for your new initial unemployment claim reduces your weekly benefit amount by $25 or more, you will remain on your PEUC claim. You were receiving $250 for your weekly benefit amount and the new initial claim calculates $200 for your weekly benefit amount – you will stay on your PEUC claim at $250 per week.
  • If the calculation for your new initial unemployment claim reduces your weekly benefit amount by less than $25, you will move to the new program. You were receiving $250 for your weekly benefit amount and the new initial claim calculates $235 for your weekly benefit amount – you will move to the new program and receive $235 per week.